Privacy Policy

1. Introduction

Welcome to Dhaliwal Shopfront and Double Glazings Ltd ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the site. This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form requesting a quotation
• Contact us via email or telephone
• Request a site survey or consultation
• Subscribe to our newsletter (if available)
• Engage with us on social media platforms

This information may include:

• Full name and contact details (email address, phone number)
• Property address and location details
• Project requirements and specifications
• Payment information (for completed projects)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website or search terms
• Geographic location (country/region level)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide quotations and estimates: Preparing detailed cost estimates for your glazing projects
• To communicate with you: Responding to enquiries, scheduling site surveys, and providing project updates
• To fulfil our contractual obligations: Completing installation work and providing after-sales support
• To improve our services: Analysing website usage to enhance user experience
• To comply with legal obligations: Meeting regulatory requirements and maintaining business records
• For marketing communications: With your explicit consent, we may send promotional offers (you can opt out at any time)

4. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation, we process your personal data based on the following legal grounds:

• Contractual necessity: Processing necessary to provide quotations and complete installation work
• Legitimate interests: Improving our services, preventing fraud, and ensuring website security
• Legal obligation: Compliance with tax, accounting, and health & safety regulations
• Consent: Marketing communications (you can withdraw consent at any time)

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

• Service providers: Payment processors, accounting software, and IT service providers who assist in our business operations
• Professional advisers: Accountants, legal advisers, and insurance providers when necessary
• Regulatory authorities: When required by law or to protect our legal rights
• Business transfers: In connection with a merger, acquisition, or sale of business assets

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure password protection for all business systems
• Regular security assessments and software updates
• Limited access to personal data by authorised personnel only
• Secure storage of physical records

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain:

• Quotation enquiries: 2 years
• Customer project records: 7 years (for tax and warranty purposes)
• Marketing preferences: Until you unsubscribe
• Website analytics: 26 months

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restrict processing: Limit how we use your data in certain circumstances
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within one month.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential cookies: Necessary for website functionality (e.g., navigation, security)
• Analytics cookies: Help us understand how visitors interact with our site (Google Analytics)
• Preference cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF